Gaya APA
Diana, F, T, A.
(1998).
Total Quality Management
.
Yogyakarta:
ANDI OFFET YOGYAKAERTA.
Gaya MLA
Diana, Fady, Tjiptono,, Anastasia.
"Total Quality Management".
Yogyakarta:
ANDI OFFET YOGYAKAERTA,
1998.
Text.